Frequently Asked Questions
Everything you need to know about your gear and orders at ONE SHOP.
How do I determine the right size for my athletic gear?
We provide a comprehensive size guide on every product page. We recommend measuring yourself and comparing it to our charts, as sports apparel fit can vary between compression and standard styles.
What is your return policy on used sports equipment?
For hygiene and safety reasons, we only accept returns on items in their original, unused condition with tags attached within 30 days of purchase. Equipment that has been used in play cannot be returned.
How long does shipping take for heavy gym equipment?
Standard apparel orders ship within 3-5 business days. Heavy equipment like treadmills or weight racks are shipped via freight and typically arrive within 7-14 business days depending on your location.
Do you offer international shipping for ONE SHOP products?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination and package weight.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.
Are your products covered by a manufacturer warranty?
Most of our technical gear and equipment comes with a 1-year limited warranty against manufacturing defects. Please keep your order confirmation as proof of purchase for any claims.